Refund Policy — FooodHome.com

1. Overview FooodHome.com is a marketplace platform. We do not sell food directly. All sales are between individual buyers and sellers. Refund requests must be handled between the buyer and seller directly.

2. FooodHome.com's Role We do not issue refunds. We are not a party to any transaction and do not hold or process payments on behalf of sellers.

3. Seller Responsibility Sellers are encouraged to clearly state their own refund or exchange policy in their listing. If no policy is stated, the default expectation is that all sales are final.

4. When Refunds May Be Appropriate Buyers may request a refund from the seller if:

• The item received was significantly different from what was described
• The food was visibly spoiled, contaminated, or unsafe upon pickup or delivery
• The order was never fulfilled

5. How to Request a Refund

• Contact the seller directly through the platform
• Describe the issue clearly and include photos if applicable
• Allow the seller reasonable time to respond (we recommend within 48 hours)

6. Disputes If a buyer and seller cannot resolve a dispute, either party may contact FooodHome.com at [your contact info]. We may, at our discretion, assist in mediation but are not obligated to do so and cannot force a refund.

7. Food Safety Concerns If you believe a food item caused illness or injury, stop consuming the product and contact your local health department. You may also notify FooodHome.com so we can review the seller's account.

8. No Chargebacks Without Contact Buyers agree to contact the seller and FooodHome.com before initiating a chargeback or payment dispute through a third-party processor. Abuse of chargebacks may result in account suspension.

9. All Sales Final — Perishable Items Due to the nature of homemade and perishable food items, all sales are generally considered final once the item has been picked up or accepted. Exceptions apply per Section 4.